Customer Service Representative Needed
6 days ago
We're a non-profit organization dedicated to creating positive change in our community. As a Retail Associate, you'll play a vital role in delivering exceptional customer experiences, managing cash handling and donation processing, maintaining a clean and organized store environment, and adhering to our core values of Respect, Integrity, Service, and Excellence.
Responsibilities:- Customer Interaction
- Provide excellent service, engage with each customer and donor, while presenting a friendly and cooperative attitude
- Cash Handling and POS Procedures
- Perform accurate Point of Sale (POS) and cash handling procedures
- Donation and Inventory Management
- Communicate our Mission and acts in accordance with our values (RISE: Respect, Integrity, Service, and Excellence) to our employees, customers, and donors
- Receive and accurately record donations using technology
- Sales Floor Maintenance
- Sort, clean, process, price donated goods, following company standards
- Merchandise and maintain the sales floor
- Store Environment and Safety
- Maintain a clean and safe environment by following all personal protective equipment policies and procedures
- Truck Operations
- Load and unload trucks and performs necessary cleaning and janitorial work
- Flexible Scheduling
- Work flexible shifts; including nights, weekends, holidays, and overtime when needed
- Communication and Teamwork
- Ability to read, speak, and write Basic English
- Ability to operate cash register, personal computer, and other technology necessary to complete the activities assigned
- Goodwill's Purpose
- Ability to share Goodwill's purpose with the customer or donor and ask for monetary donations
- Ability to work with a diverse team
- Punctuality and Attendance
- Punctual and dependable attendance
- Goodwill's Philosophy
- Free from alcohol and drug abuse
- Understands the basic philosophy of Goodwill and participates fully in carrying out its mission
- Company Values
- Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence
- Hiring Rate
- $16.50 per hour
- Job Type
- Hourly, Seasonal
- Job Family
- Retail
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