Customer Service Representative Needed

6 days ago


Fontana, United States Goodwill Southern California Full time
About Goodwill Southern California

We're a non-profit organization dedicated to creating positive change in our community. As a Retail Associate, you'll play a vital role in delivering exceptional customer experiences, managing cash handling and donation processing, maintaining a clean and organized store environment, and adhering to our core values of Respect, Integrity, Service, and Excellence.

Responsibilities:
  • Customer Interaction
  • Provide excellent service, engage with each customer and donor, while presenting a friendly and cooperative attitude
  • Cash Handling and POS Procedures
  • Perform accurate Point of Sale (POS) and cash handling procedures
  • Donation and Inventory Management
  • Communicate our Mission and acts in accordance with our values (RISE: Respect, Integrity, Service, and Excellence) to our employees, customers, and donors
  • Receive and accurately record donations using technology
  • Sales Floor Maintenance
  • Sort, clean, process, price donated goods, following company standards
  • Merchandise and maintain the sales floor
  • Store Environment and Safety
  • Maintain a clean and safe environment by following all personal protective equipment policies and procedures
  • Truck Operations
  • Load and unload trucks and performs necessary cleaning and janitorial work
  • Flexible Scheduling
  • Work flexible shifts; including nights, weekends, holidays, and overtime when needed
Requirements:
  • Communication and Teamwork
  • Ability to read, speak, and write Basic English
  • Ability to operate cash register, personal computer, and other technology necessary to complete the activities assigned
  • Goodwill's Purpose
  • Ability to share Goodwill's purpose with the customer or donor and ask for monetary donations
  • Ability to work with a diverse team
  • Punctuality and Attendance
  • Punctual and dependable attendance
  • Goodwill's Philosophy
  • Free from alcohol and drug abuse
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission
  • Company Values
  • Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence
Additional Details:
  • Hiring Rate
  • $16.50 per hour
  • Job Type
  • Hourly, Seasonal
  • Job Family
  • Retail


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