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Logistics Operations Supervisor
2 months ago
Company Overview
Area Wide Protective (AWP) is a leading national provider of safety services dedicated to safeguarding our clients' personnel, operations, and time efficiency.
As a prominent figure in traffic control, AWP collaborates with major public utilities across various sectors, including electric, gas, and telecommunications. Our extensive services encompass work zone flagging, transportation management plan design and engineering, equipment sales, rentals, and round-the-clock support.
Position Summary
The Dispatch Supervisor plays a crucial role in driving the organization’s objectives by overseeing and nurturing the Order Takers/Support Center team.
This position is responsible for ensuring efficient dispatching and scheduling, executed in a prompt and effective manner. The ideal candidate will manage multiple tasks with a strong emphasis on timeliness and responsiveness, while demonstrating a high degree of professionalism, sound judgment, and discretion in interactions with customers, vendors, management, team members, and external partners.
Key Responsibilities
- Supervise and develop a large team of Order Takers/Support Center personnel.
- Ensure timely and professional connections between customers and dispatchers.
- Oversee the completion and adjustment of all scheduling as necessary.
- Deliver exceptional customer service and satisfaction.
- Monitor order status, delivery arrangements, and service execution.
- Utilize the dispatch system to track drivers throughout the day.
- Create next-day driver schedules to meet customer demands.
- Conduct job service checks for assignments outstanding for 30 days or more.
- Complete a final review of each job to ensure all billing information is accurate.
- Communicate effectively and professionally with all levels of employees, management, vendors, customers, and external partners.
- Build relationships with municipal authorities to enhance project efficiency and quality.
- Ensure the team is equipped with necessary tools and resources.
- Conduct safety meetings and approve payroll.
- Perform additional duties as assigned.
Qualifications
- High School Diploma or GED required.
- 3-5 years of experience in management and dispatch operations.
- An associate or bachelor's degree is preferred but not mandatory.
Skills and Attributes
- Strong leadership and communication skills, with a focus on coaching.
- Excellent motivation and organizational abilities.
- Basic understanding of geographical areas and mapping tools for efficient routing.
- Proficient in or able to quickly learn dispatch and record-keeping systems.
- Ability to work independently with minimal supervision and adapt to a fast-paced environment.
- High integrity and a robust work ethic.
- Capacity to manage multiple tasks effectively with a focus on timeliness and responsiveness.
- High energy, self-motivation, and flexibility.
- Proven ability to collaborate effectively with others.
- Strong communication and time management skills.
- Professional demeanor with a positive attitude.
- Bilingual skills are a plus but not required.
- Significant experience in developing high-performing teams.
Additional Information
- A high-achieving, respected team environment.
- Comprehensive benefits package available, including medical and dental options, life insurance, and retirement plans.
- Paid Time Off and Paid Holidays.
AWP is an Equal Opportunity Employer (EOE). We encourage applications from women, minorities, veterans, and individuals with disabilities.
