IT Service Delivery Specialist

4 days ago


Lake Wales, Florida, United States Gwynedd Manufacturing Full time
Estimated Salary Range: $55,000 - $70,000 per year

We are seeking an experienced Help Desk Specialist to join our IT team. This role involves providing first-level technical support to users over the phone or via email, troubleshooting hardware and software issues, and ensuring seamless operational experience for all staff members.

  • Provide expert support for computer systems, software applications, and network connectivity.
  • Troubleshoot and resolve technical issues through guided solutions or remote assistance.
  • Document issues, resolutions, and user interactions using our help desk ticketing system.


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