Customer Experience Agent

6 days ago


Saint Paul, Minnesota, United States State Farm Insurance Full time

About Us: State Farm Insurance is a leading provider of insurance services in the United States. Our company values include a commitment to excellent customer service, a focus on innovation, and a dedication to helping people manage risk. As an Office Representative, you will have the opportunity to work with a dynamic team and contribute to our mission of being a trusted partner in the communities we serve. The estimated salary for this role is $45,000 - $65,000 per year, based on experience.

Job Description:

We are seeking a highly skilled and motivated individual to fill the role of Office Representative. The successful candidate will be responsible for providing exceptional customer service, processing insurance policy changes and updates, handling incoming and outgoing phone calls, maintaining accurate and organized customer files, preparing and processing insurance quotes and applications, collaborating with team members to achieve office goals, promoting and cross-selling insurance products and services, handling policy renewals and cancellations, and assisting with claims processing and follow-up. A strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment are essential requirements for this role.

Requirements:
  • Bachelor's degree in Business Administration or related field
  • 1-2 years of experience in customer service or insurance industry
  • Strong knowledge of insurance products and services
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment


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