Club Assistant

6 days ago


Springfield, Illinois, United States Sam's Club Full time

Overview of the Role

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This Member Experience Associate role is responsible for ensuring that our members have an exceptional shopping experience at Sam's Club. This includes maintaining safety of the facility, providing member service, processing member purchases, and promoting the company's products and services.

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Key Responsibilities:

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  • Maintain safety of facility according to company policies and procedures">
  • Provide member service by acknowledging the member and identifying member needs">
  • Process member purchases and assist with payments according to company policies and procedures">
  • Utilize cash registers to assist members with transactions">
  • Locate and organize merchandise">
  • Zone designated areas">
  • Resolve member issues and concerns">
  • Promote the company's products and services">
  • Organize and maintain availability of carts/flatbeds">
  • Assist members with transporting items">
  • Use cart retrieval equipment according to company policies and procedures">
  • Maintain parking lot cleanliness">
  • Comply with company policies, procedures, and standards of ethics and integrity">
  • Complete work assignments and priorities">
  • Collaborate with managers, co-workers, customers, and other business partners">
  • Determine and recommend ways to address improvement opportunities">
  • Adapt to and learn from change, difficulties, and feedback">
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Requirements:

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  • High school diploma or equivalent required">
  • 1+ years of customer service experience preferred">
  • Ability to lift up to 25 pounds and stand for long periods of time">
  • Excellent communication and problem-solving skills">
  • Ability to work in a fast-paced environment and adapt to changing situations">
  • Basic computer skills and knowledge of cash handling procedures">
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What We Offer:

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As a Member Experience Associate at Sam's Club, you will have access to a comprehensive benefits package, including health benefits, financial benefits, paid time off benefits, and other benefits. You will also have opportunities for career growth and development, as well as a competitive salary and benefits package.


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