Pharmacy Support Specialist

7 days ago


Salem, Oregon, United States CONSONUS PHARMACY SERVICES Full time
Support Center Representative

Are you passionate about making a positive impact in the world of healthcare? Do you thrive in a fast-paced environment where no two calls are ever the same? We're seeking a highly skilled and compassionate Support Center Representative to join our team at Consonus Pharmacy Services.

Key Responsibilities:
  • Provide exceptional customer service to assisted living and skilled nursing facility customers, answering their inquiries and resolving their concerns in a timely and professional manner.
  • Answer calls from community residents, family members, physicians, hospice providers, and internal Consonus team members to ensure accurate and timely medication delivery to our residents.
  • Establish and maintain positive relationships with both internal and external customers, fostering a culture of trust and respect.
  • Utilize a proactive approach to customer concerns, seeking assistance or escalating to a supervisor/manager as needed to ensure seamless resolution.
Benefits:
  • Paid training and career advancement opportunities to help you grow and succeed in your role.
  • $25,000 toward ongoing education benefits to support your professional development.
  • Generous Paid Time Off that pools vacation, sick, and holiday pay in a single bucket for flexible use.
  • Medical, dental, and vision insurance to protect your health and well-being.
  • Free access to MDLIVE, allowing you to access your health benefits from anywhere.
  • 401K with employer match to help you save for your future.
  • Employee cell phone discount to help you stay connected on the go.
  • Employee Assistance Program with free access to counseling and support services.
Qualifications:
  • Current State Pharmacy Technician license in good standing.
  • Experience in providing customer service skills, with a proven track record of delivering exceptional results.
  • Ability to multitask, answering multiple calls, navigating multiple computer applications, and finding information in a fast-paced environment.
  • Ability to work under pressure and in time-sensitive situations, remaining calm and composed in the face of challenges.

We're committed to creating a workplace that values diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we're dedicated to fostering a culture of respect and empathy. If you're passionate about making a difference in the world of healthcare, we encourage you to apply for this exciting opportunity.



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