Healthcare Collection Supervisor

7 days ago


Montgomery, Alabama, United States Baptist Health Full time

Baptist Health, a leading healthcare system in central Alabama, offers an exciting opportunity for a skilled and experienced professional to join our team as a Healthcare Collection Supervisor. This role is responsible for overseeing the collection of outstanding patient and insurance account balances over 30 days old, ensuring timely and effective resolution of these matters.

Responsibilities:
  • Supervise a team of Collection Representatives to ensure efficient and productive workflow.
  • Investigate and resolve outstanding account balances through thorough analysis and communication with patients and insurance providers.
  • Develop and implement process improvements to enhance collection efficiency and effectiveness.
  • Collaborate with the CBO Customer Service Team Leader to ensure seamless operation and quality assurance.
  • Provide training and guidance to Collection Representatives as needed.

In addition to supervisory responsibilities, this role will also serve as a backup to the CBO Customer Service Team Leader position as directed by the Follow Up Manager.

Requirements:
  • Bachelor's degree or equivalent in a related field, preferably with a focus on healthcare administration.
  • At least one year of experience in a supervisory or lead role, preferably in a healthcare setting.
  • Proven track record of successful collections and customer service experience.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Ability to work effectively in a fast-paced environment and meet deadlines.

We estimate that the annual salary for this role will be around $55,000 - $65,000, depending on qualifications and experience. If you are a motivated and results-driven professional looking for a challenging and rewarding opportunity, please consider applying for this exciting role at Baptist Health.



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