Service Design Specialist

3 days ago


WI United States Verint Systems, Inc. Full time
Job Title: Service Design Specialist

At Verint Systems, Inc., we are committed to delivering exceptional customer experiences through our innovative solutions. We are seeking a highly skilled Service Design Specialist to join our team.

Job Summary:

The Service Design Specialist will be responsible for developing and implementing custom and standard service pricing solutions for our customers. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

Key Responsibilities:
  • Qualify, scope, and develop custom and standard service pricing solutions for assigned sales regions.
  • Work closely with sales teams, services directors, and subject matter experts to ensure services are properly scoped and priced.
  • Develop and deliver indicative, budgetary, and final quotes using in-house methodology and tools.
  • Partner with project management teams to update and add new service lines as required.
  • Ensure SOW templates are up-to-date and make recommendations for changes or new requirements.
  • Work with services teams to ensure pricebooks are up-to-date and make recommendations for changes or new requirements.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Eight years' experience implementing software or technology systems industry.
  • Product and application knowledge with implementation delivery knowledge.
  • Customer interface skills with ability to communicate professionally and prepare custom services proposals.
  • Prior technical writing experience with ability to capture and develop relevant SOW details.
  • Proficient in Excel, Word, Visio, and Oracle ERP.
  • Ability to capture service pricing in current tools that flow to the service organization.
  • Prior experience managing multiple projects.
  • Proven ability to capture business requirements and accurately price solutions.
  • Working knowledge of CRM software solution (SalesForce preferred).
  • Excellent communication and presentation skills with ability to maintain professionalism.
  • Clear understanding of service solution with ability to articulate business value and pricing.
  • Excellent decision-making and problem-solving skills.
  • Ability to travel up to 30% of the time.
Preferred Requirements:
  • Three years direct selling experience with demonstrated ability to exceed assigned sales quotas.
  • Prior experience with pricing software and service implementations, strongly preferred.
  • Prior experience working with Oracle.
  • Working knowledge of Verint product suite and strong telephony background, highly desirable.
  • Prior implementation experience of call center products and CCaaS Solutions.

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