Nurse Triage Specialist

6 days ago


Olympia Fields, Illinois, United States Duly Health and Care Full time
Job Summary

We are seeking a skilled Nurse Triage Specialist to join our team at Duly Health and Care in Olympia Fields/Orland Park Clinics. As a key member of our OBGYN department, you will play a vital role in providing exceptional patient care and service excellence.

About the Role

This is a full-time position with regular hours from Monday to Friday, 8:00 am to 5:00 pm. No evenings, weekends, or holidays. You will be responsible for:

  • Triage Phone Response: Assessing patient health concerns via telephone interaction, using physician-approved protocols, and providing education and crisis intervention as needed.
  • Patient Documentation: Maintaining accurate and detailed patient records, posting test results, and documenting patient education provided.
  • Clinical Resource for Staff: Facilitating patient care by performing and delegating tasks, being aware of coding and reimbursement issues, and assisting new staff members.

As a Nurse Triage Specialist, you will utilize current nursing practices to provide patient-centered care while exemplifying service excellence, care, concern, respect, and cooperation. You will also function as a patient advocate by being the initial point of contact for patient-related issues.

Requirements

To be successful in this role, you will need:

  • Current RN licensure in nursing
  • Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act
  • Knowledge of OSHA and HIPAA
  • A minimum of one year of professional nursing experience in a clinical or hospital setting (new grads considered under specific circumstances)
What We Offer

We offer a comprehensive benefits package, including:

  • Comprehensive medical, dental, and vision benefits
  • Employer-provided life and disability insurance
  • $5,250 Tuition Reimbursement per year
  • Immediate 401(k) match
  • 40 hours paid volunteer time off
  • A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
  • 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members

The estimated salary for this position is $70,000-$90,000 per year, based on location and experience.



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