Dunkin' Donuts Shift Leader

2 days ago


Portland, Oregon, United States RKD Network Full time

Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Dunkin' Donuts. As a Shift Leader, you will be responsible for coaching and guiding our restaurant team members to deliver exceptional guest service and execute operational brand standards.

Key Responsibilities

  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure brand standards are met throughout shift, including preparation of food and beverages
  • Communicate shift priorities, goals, and results to restaurant team members
  • Coach restaurant team members as needed throughout a shift, providing timely, constructive, and clear feedback
  • Support the training of restaurant team members as needed
  • Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift
  • Ensure food safety standards are met
  • Manage inventory throughout the shift
  • Provide great guest service and coach restaurant team members to do the same
  • Schedule restaurant team members for shifts
  • Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies

Requirements

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant, or hospitality preferred

Physical Demands/Working Conditions

  • Standing on feet
  • Repetitive motion, including bending, stooping, and reaching
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space

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