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Customer Service Delivery Driver

2 months ago

Jacksonville, Florida, United States Kroger Full time
Job Summary

We are seeking a highly skilled Delivery Driver - Customer Service Representative to join our team at Kroger. As a Delivery Driver, you will be responsible for delivering customer orders to their homes while providing exceptional customer service.

Key Responsibilities
  • Deliver customer orders to their homes in a timely and efficient manner
  • Provide excellent customer service and act as a brand ambassador for Kroger
  • Ensure a high degree of professionalism and personal presentation when interacting with customers
  • Drive a company vehicle safely and in accordance with Kroger's driving standards
  • Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
  • Maintain customer communication while in route to inform them of any issues or changes to their delivery
  • Control and maintain an accurate record of customer deliveries
  • Assist fellow drivers that may encounter difficulties while out delivering
  • Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
  • Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
  • Complete pre-inspections check of company vehicle before use and report any defects to supervisor
  • Operate company provided technology devices for mapping and customer interaction
Requirements
  • Valid driver's license
  • Excellent communication and customer service skills
  • Must annually pass a DOT regulated medical exam
  • Must have a good driving record
  • Ability to operate a delivery van and handheld tablet device
  • Must be able to lift up to 50 lbs. with or without reasonable accommodation
  • Must be at least 21 years old
  • May require chauffer's license in some states
Desired Qualifications
  • High School Diploma or GED
  • Any customer service experience
  • Any deliver driver experience