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Eligibility Specialist

2 months ago

Corpus Christi, Texas, United States Nueces County Community Action Agency Full time
Job Summary

We are seeking a highly skilled Eligibility Specialist to join our team at Nueces County Community Action Agency. The successful candidate will be responsible for providing exceptional customer service to low-income clients seeking utility payments and related assistance.

Key Responsibilities
  • Interview clients to determine eligibility for public assistance programs
  • Interpret and explain rules and regulations governing eligibility and payment methods
  • Record and evaluate personal and financial data to determine initial or continuing eligibility
  • Initiate procedures and referrals for various programs, including utility assistance and social services
  • Authorize payments and prepare reports as required
  • Meet with clients to assist with forms and applications, determine eligibility, and make referrals
  • Assist clients in understanding forms, policies, and regulations
  • Comply with all state, federal, and agency requirements related to application intake and client services
  • Process pledges to participating utility companies and respond to client inquiries
  • Collect data for surveys and reporting purposes
  • Maintain client files and confidentiality of sensitive information
  • Assist with outreach intake efforts and achieve intake client production goals
Requirements
  • High School diploma or GED
  • One year of experience in client intake activities, preferably in social services
  • Ability to read and write, keep accurate records, and follow instructions
  • Knowledge of administrative and clerical procedures and systems
  • Ability to manage multiple tasks, prioritize, and work with minimal supervision
  • Strong interpersonal skills, attention to detail, and ability to work with diverse populations
  • Ability to read, interpret, and apply agency and state regulations
  • Ability to develop plans, prioritize, and organize work
  • Ability to interact with people, provide excellent customer service, and maintain confidentiality
  • Ability to perform accurate and timely mathematical calculations
  • Ability to maintain regular and punctual attendance
Special Requirements
  • Must pass a pre-employment drug test
  • Must pass a pre-employment TB test and submit a TB test annually
  • Must pass a post-offer initial physical examination and submit a physical examination report every five years
  • Must have transportation and current liability coverage on vehicle
  • Must possess a valid Texas Driver's license and have a approved driving record