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Customer Service Associate

1 week ago

Dana Point, California, United States Chevron Corporation Full time

Job Overview

Chevron Corporation is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role plays a vital part in ensuring our customers receive exceptional service, driving sales growth, and maintaining a clean and safe store environment.

Responsibilities

  • Maintain courteous and professional contact with co-workers, customers, vendors, and community at large.
  • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs.
  • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures.
  • Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
  • Work professionally with vendors and contractors.
  • Regular and punctual attendance is expected.
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products.

Essential Functions

  • Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
  • Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
  • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
  • Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
  • Actively promote store specials and other marketing programs.
  • Cross-check price of delivered goods for accuracy.
  • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
  • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
  • May perform other duties as assigned by management.

Requirements/Qualifications

  • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
  • Strong attention to detail.
  • Ability to handle challenging situations professionally and exercise exceptional judgement.
  • Ability to work both independently and in team settings.
  • Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
  • Cooking/Restaurant experience preferred.

Physical Demands

  • Ability to stand and walk for long periods of time on hard and uneven surfaces.
  • Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
  • Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
  • Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
  • Periodic exposure to all outdoor conditions during daylight hours.
  • Moderate exposure to walk-in coolers and freezers at 34 F or lower.
  • Frequent handwashing and attention to personal cleanliness standards.