Telecommunications Support Specialist
6 days ago
We are seeking a highly skilled and detail-oriented Telecommunications Support Specialist to join our team at Bon Secours Mercy Health. This role is responsible for operating the protective services dispatch center, handling incoming communication, and coordinating emergency responses.
As a Telecommunications Support Specialist, you will be the first point of contact for patients, families, and staff in need of assistance. You will receive and process critical information from various sources, prioritize emergencies, and dispatch medical staff accordingly. Your excellent customer service skills will ensure that everyone receives timely and effective support.
Key Responsibilities- Operate multi-channeled radio systems, computer-aided dispatch systems, and other computer systems
- Answer multi-line telephone equipment and monitor alarm systems
- Coordinate emergency responses, including dispatching medical staff on codes
- Provide exceptional customer service to patients, families, and staff
- Maintain accurate records and reports of incidents and responses
To succeed as a Telecommunications Support Specialist, you must have:
- A high school diploma or equivalent
- At least 2 years of experience in telephone operations or dispatch
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment with multiple priorities
- Familiarity with security systems, including CCTV, access control, and fire alarms
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. Our comprehensive benefits package includes:
- Medical, dental, and vision insurance
- Prescription drug coverage
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Occupational Health Specialist
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