Digital Experience Lead

3 weeks ago

Boston, Massachusetts, United States Fidelity Investments Full time
Job Overview

We are seeking a highly skilled Principal Digital Experience Analyst to join our Fidelity Digital Assets team. As a key member of our team, you will be responsible for designing and delivering innovative digital capabilities that enhance the retail crypto client experience.

Key Responsibilities:

  • Collaborate with the experience lead to align with business priorities and identify key focus areas.
  • Engage with marketing, user research, and client services teams to understand customer needs.
  • Partner with user experience designers to develop creative solutions that improve digital client experiences and drive business results.
  • Translate and communicate business and technical needs to technical partners.
  • Support technical partners throughout the development lifecycle to ensure alignment with requirements.
  • Operate within an agile framework, using agile tools to document requirements.
  • Stay current on industry trends and share insights with product teams.
  • Facilitate discussions, drive progress, and make informed decisions, demonstrating a deep understanding of capabilities, objectives, requirements, systems, and interdependencies.

Requirements:

  • Bachelor's degree required.
  • 8+ years of experience in business and systems analysis, product and/or program management in an agile environment.
  • Experience gathering and identifying requirements for front-end client experiences.
  • Preferred experience with Figma, Miro, and Jira.
  • Strong critical thinking and judgment skills.
  • Effective relationship-building with key business, IT, legal, risk, and compliance partners.
  • Excellent verbal and written communication skills.
  • Ability to negotiate and influence at all levels.
  • Self-starter with a passion for products, technology, and customer experience.
  • Ability to define, refine, and present capability vision to rally support from partners.
  • Inspect and evaluate progress, removing impediments as needed.
  • Ability to anticipate and prioritize client and partner needs.
  • Digital asset experience is a plus.

About Fidelity Investments

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Our Culture

We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to find your place at Fidelity. We are an equal opportunity employer and believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

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