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Retail Sales Consultant

2 months ago

New York, New York, United States Coach Full time

Role Overview:
As a vital member of our sales team, you will establish trust and credibility as a personal fashion advisor. Your expertise in fashion trends and competitive knowledge will enhance the customer experience, ensuring they receive comprehensive product insights, including features, benefits, and overall value.

Key Responsibilities:
  • Deliver exceptional customer service by understanding and anticipating customer needs.
  • Utilize strong communication skills to effectively convey product knowledge and promote cross-selling opportunities.
  • Maintain store operations, including the sales floor, backroom, cash wrap, and visual merchandising, in alignment with company standards.

Customer Commitment:
Demonstrate a dedication to fulfilling the expectations of both internal and external customers. Gather firsthand customer feedback to drive improvements in our offerings. Build and sustain effective relationships, earning customer trust and respect.

Adaptability:
Exhibit a strong ability to learn and adapt quickly when faced with new challenges. Embrace change and utilize both successes and setbacks as learning opportunities. Approach unfamiliar tasks with enthusiasm and a problem-solving mindset.

Qualifications:
  • 1-3 years of relevant sales experience, ideally within a luxury retail environment.
  • Up-to-date knowledge of fashion trends and market competition.

Education:
High school diploma or equivalent is required; a college degree is preferred.

Technical Skills:
Proficient in cash register systems and basic computer operations, including the use of mobile devices and internet applications. Familiarity with communication tools is essential.

Physical Requirements:
Ability to work efficiently in a fast-paced environment. Strong communication skills are necessary for engaging with customers and team members. Must be able to navigate the sales floor and stockroom, which includes climbing, bending, and kneeling. Frequent lifting of up to 25 pounds is required, with occasional lifting of up to 50 pounds for product handling.

Availability:
Flexibility to meet scheduling expectations, including availability for nights, weekends, and holidays during peak retail periods.

Note:
This document outlines essential job duties and responsibilities but is not an exhaustive list of all performance requirements.