Service Experience Manager

2 weeks ago


Council Bluffs, Iowa, United States Marriott International Full time
About the Role

As a Service Experience Manager, you will be responsible for delivering exceptional guest experiences across various hotel areas. Your role will go beyond traditional front desk duties to take ownership of guest interactions and ensure seamless service delivery.

Key Responsibilities

You will process operational needs, address guest requests, complete reports, and provide quality meals while maintaining a "guest first" mindset. This requires a hands-on approach, with the ability to move around the hotel and lift objects weighing up to 25 pounds without assistance.

Requirements
  • A high school diploma or equivalent is required.
  • No related work experience is necessary, but a positive attitude and enthusiasm for delivering excellent guest experiences are essential.
  • Supervisory experience is not required, but you must be able to work independently and as part of a team.
Benefits

Marriott International offers a competitive salary range of $45,000 - $65,000 per year, depending on location and experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for professional growth and development.

About Marriott International

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis and welcome applications from candidates who share our values.



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