Police Customer Service Representative

3 days ago


Racine, Wisconsin, United States City of Racine Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Police Customer Service Representative. As a key member of our department, you will be responsible for providing exceptional service to the public, responding to inquiries, and resolving issues in a professional and courteous manner.

As a Police Customer Service Representative, you will have the opportunity to work in a fast-paced environment, interact with diverse individuals, and make a positive impact on our community.

Key Responsibilities:

  • Provide exceptional customer service to the public, responding to inquiries and resolving issues in a professional and courteous manner.
  • Respond to phone calls, emails, and in-person requests for information and assistance.
  • Process payments for various types of citations and warrants.
  • Prepare and distribute information according to departmental policy.
  • Perform data entry and other administrative tasks as needed.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and interact with diverse individuals.
  • Strong communication and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.

Working Conditions:

  • Normal office environment.
  • Fast-paced, stressful environment at times.
  • Sitting, standing, and/or typing for long periods of time.


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