Automotive Service Consultant
3 weeks ago
The estimated salary for this role is $55,000 - $65,000 per year. As an Automotive Service Advisor at Polo's Point S Tire & Auto, you will be the primary point of contact between customers and the service department.
Job DescriptionThis role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs.
You will facilitate a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance.
This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicles needs.
Responsibilities- Perform all duties and skills of a Service Advisor
- Understand the skills and processes of Service Technician II (Retail & Commercial)
- Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues
- Documenting the customer's concerns and collecting relevant information
- Recommending tires and basic services based on the vehicle's condition and the customer's concerns
- Providing clear explanations of recommended tires and/or services, including costs and timeframes
- Providing customers with accurate cost estimates for proposed tires and/or basic services
- Scheduling of tires and basic mechanical service
- Higher level of communication with service technicians and customers
- Suggest preventive maintenance services and upsell additional services when appropriate
- Educating customers about the importance of routine maintenance
- Ordering necessary Tires for customers
- Understanding inventory and ensuring the availability of required tires
- Educating customers on tire and basic service best practices and answering questions
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