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Home Maintenance Manager

2 months ago

Chicago, Illinois, United States Invitation Homes Full time

About Invitation Homes

Invitation Homes is a leading provider of high-quality, single-family rental homes in desirable neighborhoods across America. Our company is dedicated to delivering exceptional resident experiences and maintaining a portfolio of approximately 80,000 properties.

Job Summary

The Maintenance Supervisor position is a critical role in ensuring the quality and safety of our homes. As a Maintenance Supervisor, you will be responsible for overseeing a team of maintenance technicians to perform high-quality, cost-effective maintenance within our single-family rental homes. This role requires strong leadership and technical skills to deliver on our promise of a quality home, professional maintenance, and a superior resident experience.

Key Responsibilities

  • Supervise a team of maintenance technicians to ensure maintenance service requests are completed in accordance with company policies, processes, and procedures.
  • Work closely with an office-based team to ensure maintenance technician schedules effectively balance the urgency and location of work and resident availability.
  • Coach and develop maintenance technicians to perform assigned work efficiently and provide a superior resident experience.
  • Utilize available reporting tools to identify opportunities for improvement and provide performance feedback to maintenance technicians.
  • Hold recurring maintenance technician training meetings to include, but not be limited to, repair techniques, safety programs, best practices, resident interactions, and implementation of policy, process, and procedure.
  • Review and approve/pre-approve work order repair proposals by verifying appropriate pricing and scope of work.
  • Meet with residents to resolve issues/escalations and ensure repairs are completed satisfactorily.
  • Ensure technicians adhere to ProCare proactive maintenance processes and procedures while maintaining a superior resident experience.
  • Act as a technical expert to guide maintenance technicians in completion of repairs.
  • Provide direct field support, as needed, to maintenance technicians.
  • Report and monitor maintenance deficiencies and equipment failure trends.
  • Attend company-provided training for supervision and individual development.
  • Comply with all company national practices, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
  • Participate in the recruitment, hiring, and onboarding of new maintenance technicians.
  • Perform other duties as assigned.

Requirements

  • High School diploma or equivalent.
  • Minimum 5 years of previous experience in property management maintenance, other rental property maintenance, or related trade is required.
  • Minimum of 1 year's experience as a supervisor.

Preferred Qualifications

  • Advanced knowledge and experience in plumbing, electrical, swimming pool, carpentry, sheetrock, exterior structural, HVAC, and appliances.
  • Ability to read, write, understand, and communicate in English, multi-lingual a plus.
  • Ability to use a personal computer and has working knowledge of Microsoft Word and Excel, as well as computer tracking systems.
  • Ability to use mobile devices (i.e., iPad and/or iPhone) and various mobile applications.
  • Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people.
  • Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce.
  • Strong organizational and time-management skills.
  • Ability to perform basic mathematical functions.
  • Ability to read and comprehend budgets.
  • Ability to multi-task, make quick and effective decisions, and analyze and resolve problems.
  • Ability to successfully delegate, manage a team, conduct interviews, and train others.
  • Ability to set and meet goals and consistently meet deadlines.
  • Ability to maintain flexibility and creativity in a variety of situations.
  • Ability to maintain confidentiality.
  • Ability to drive an automobile.

Compensation and Benefits

Invitation Homes offers a competitive compensation and benefits package, including:

  • Annual bonus program.
  • Health, dental, vision, and life insurance.
  • Long-term and short-term disability insurance.
  • Generous paid time off plans include vacation accrual, sick time, standard holidays, and floating holidays.
  • 401(k) with company matching contributions.
  • Awesome work environment with casual dress.
  • Team events and gatherings.