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IT Support Specialist

3 weeks ago

Patrick Air Force Base, United States By Light Professional IT Services Full time

**Overview**

By Light Professional IT Services, a trusted partner for Eastern Western Operational Communications Services (EWOCS), is seeking highly skilled IT professionals to join their team. Located at Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base, this opportunity offers the chance to be part of national missile defense, human space flight, space launch, and combat rescue initiatives.

As a Customer Service Representative Associate, you will instruct customers on equipment operation, provide technical assistance, and remotely check equipment for malfunctions. Your responsibilities will also include performing maintenance and technical support on products, analyzing and evaluating product performance, troubleshooting issues, installing and removing products, and completing system programming and optimization.

You will work closely with end-users to provide on-site training on system operation, maintenance, and limited troubleshooting. Maintaining effective customer communications and relations is essential for success in this role.