Pet Care Team Lead
1 month ago
The Shift Lead plays a vital role in ensuring the smooth operation of our veterinary hospital. Reporting to the Practice Manager or Chief of Staff, this individual is responsible for overseeing the daily activities of the team, promoting a culture of excellence, and delivering exceptional client and pet experiences.
Key Responsibilities:- Assist the Practice Manager and Chief of Staff in developing a high-performing team that provides top-notch care and service to pets and clients.
- Ensure effective communication among team members, clients, and internal stakeholders.
- Supervise the team during shifts, focusing on quality medical care, client satisfaction, and associate engagement.
- Help create an environment where team members can thrive, delivering quality care and fostering a culture of excellence.
- Provide exceptional client service, educating clients about preventative care, pet health needs, and hospital services.
- Assist in scheduling associates to meet client needs, while proactively planning time off and CE scheduling.
- Ensure compliance with practice policies and procedures, as well as adherence to Banfield dress and grooming guidelines.
- Believe in the importance of preventive care for pets.
- Embody a passion for delivering exceptional client and pet experiences.
- Be available to work weekend and evening shifts.
- Be comfortable working in a fast-paced environment with loud noise and strong smells.
- Be at least 18 years old.
- Have a minimum of two years of experience in a veterinary hospital setting.
Banfield Pet Hospital is a leader in the pet healthcare industry, dedicated to providing exceptional care and service to pets and their families. We value diversity and promote a work environment where everyone feels welcome and supported.
We are an equal opportunity employer, committed to hiring talented individuals who share our passion for pet care and our commitment to excellence.
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