Multi-Unit Team Leader

3 weeks ago

Sullivan, Missouri, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our tax office associates, driving growth and excellence in our offices, and delivering an exceptional client experience.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements
  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
About H&R Block

H&R Block is a global leader in tax preparation and financial services. We are committed to helping our clients and associates achieve their goals and succeed in their personal and professional lives. We believe in the power of people helping people and strive to create a connected culture that values diversity, inclusion, and belonging.

We offer a comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We also offer a range of discounts on everyday items and services, as well as a wellbeing program to help you build healthy habits.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about helping others and want to make a meaningful difference in your community, we encourage you to apply for this exciting opportunity.

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