Food Service Operations Manager

3 weeks ago


Tannersville, Pennsylvania, United States Great Wolf Lodge Full time
Food Outlet Supervisor Job Description

At Great Wolf Lodge, we're looking for a skilled Food Outlet Supervisor to join our team. As a key member of our food and beverage operations, you'll play a critical role in delivering exceptional guest experiences and driving business results.

Key Responsibilities:
  • Supervise daily food outlet operations to ensure seamless execution of lodge standards and completion of daily tasks and assignments.
  • Assist with overall restaurant operations, including Point of Sale transactions, expediting, re-stocking, and ensuring staff breaks.
  • Ensure outlets are sanitized, cleaned, stocked, and set up correctly at start of and throughout the shift, adhering to sanitation, safety, and alcohol beverage control policies.
  • Provide coaching, encouragement, and recognition to pack members regularly.
  • Understand and champion Great Wolf policies and procedures, collaborating with Department and Lodge leadership in performance management of the department and its Pack Members.
  • Respond to pack/guest concerns and escalate to leadership as appropriate.
  • Understand and participate in scheduling of staff, execution of labor management and forecasting.
  • Provide supervisory and administrative support for food and beverage operations, including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel-related matters.
  • Perform daily audits per procedure to ensure optimal operation to standards.
  • Conduct daily stand-up meetings with food and beverage pack to prioritize the day and facilitate feedback from Pack Members.
  • Monitor performance of staff, providing real-time feedback and coaching.
  • Participate in recruitment process and selection of talent for the F&B staff.
  • Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS.
  • Participate in pack performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair.
Requirements:
  • High School diploma or GED.
  • Minimum of 1 year experience in a food service leadership capacity.
  • Minimum of 1 year experience utilizing Point-of-Sale (POS) technology.
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
  • Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
  • Basic math skills (addition, subtraction, etc.) as they apply to cash handling.
  • Proficient in both written and spoken English.
  • Ability to work flexible schedule including nights, weekends, holidays as needed.
Preferred Qualifications:
  • Associates degree or higher in hospitality or related field.
  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Previous hotel experience, preferably in a large family resort or hotel.
Physical Requirements:
  • Able to lift up to 30lbs.
  • Able to bend, stretch, and twist.
  • Able to stand and walk for long periods of time.

Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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