Customer Service Ambassador

3 weeks ago

Garner, North Carolina, United States Resource Label Group LLC Full time

**About Us**

Resource Label Group LLC is a leading full-service provider of label and packaging solutions, serving diverse industries such as food, beverage, chemical, and pharmaceutical. With 27 locations across the U.S. and Canada, we offer national leadership and scale to deliver innovative solutions.

We're committed to an employee-centric culture that drives success through technology, collaboration, and creativity. Our core values guide our interactions with each other and our clients.

The **Customer Service Representative** plays a vital role in supporting sales cycles by facilitating customer orders and basic account servicing. This individual will have excellent communication skills, a passion for customer service, and experience in manufacturing or similar environments.

Responsibilities:

  • Communicate directly with customers, collecting information and product specifications.
  • Receive and review purchase orders from customers via email, fax, or phone.
  • Process new purchase orders into the system, including delivery and shipping requirements, and notify relevant personnel.
  • Route supplies, job jackets, and materials to production areas.
  • Address inquiries and complaints promptly, providing excellent service and follow-through.
  • Prioritize workload as needed, selecting alternatives to best meet business needs.
  • Initiate billing processes, verify shipping reports against packing lists, and review customer transaction reports.

Key Characteristics:

  • Problem-solving: Identify and escalate problems, gather and communicate information effectively.
  • Initiative: Assess strengths and weaknesses, pursue training opportunities, and strive to continuously build knowledge and skills.
  • Customer Focus: Recognize potential customer issues, respond promptly, and meet commitments.
  • Conflict Management: Focus on resolving conflicts, maintain confidentiality, and listen actively.
  • Communication: Speak clearly, persuade positively or negatively, and participate in meetings.
  • Teamwork and Collaboration: Balance team and individual responsibilities, exhibit objectivity, and contribute to building a positive team spirit.

Requirements:

  • 1-2 years of related experience or equivalent combination of education and experience.
  • Previous experience in manufacturing or similar environments, preferably in printing or packaging industries.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Effective presentation and writing skills, ability to calculate figures, and read measurement devices.

Benefits:

  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental, and Vision coverage
  • Company-paid Short-Term Disability Insurance and Life Insurance
  • Additional Benefits Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans
  • Excellent 401(k) retirement plan with generous company contribution
  • Ongoing training and growth opportunities within the organization
  • Performance-based salary increases

Why Work with Us?

Take advantage of our comprehensive benefits package, career growth opportunities, and commitment to employee satisfaction.

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