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Host

2 months ago

Washington, Washington, D.C., United States Paraso Full time
Job Title: Host

At Paraiso, we are seeking a friendly and approachable Host to join our team. As a Host, you will be the first representation of our brand, and your role will be to showcase our welcoming atmosphere through continuous smiles, cheerful, energetic, and engaging disposition, and always exude positivity and professionalism.

Job Summary:

The Host team member supports the front of house team, including servers, food runners, and management, with direct or indirect guest needs and ensures an amazing dining experience. Your primary responsibilities will include greeting guests as they arrive, ensuring proper seating arrangements and reservations check-in or providing a proper wait-list time, if necessary. You will engage with guests to ensure a great dining experience, provide menus, answer initial questions, and assist guests with any special accommodations.

Key Responsibilities:
  • Greet guests and ensure proper seating arrangements and reservations check-in or provide a proper wait-list time, if necessary.
  • Engage with guests to ensure a great dining experience.
  • Provide menus, answer initial questions, and assist guests with any special accommodations.
  • Communicate clearly and concisely in a positive and professional manner with guests and team members.
  • Ensure cleanliness of the Host station, including the front door or any area visible to guests upon arrival.
  • Support front of house team operations, such as refilling beverages, organizing table arrangements, table maintenance, polishing plates or glasses, resetting tables or other necessary items as requested or needed.
  • Respond to minor guest complaints and alert management of any major or critical guest or service concerns.
  • Know restaurant information, such as hours of operation, menu, allergies, table numbers, payment options, and any relevant information to the operations of the restaurant.
  • Promote and execute Paraiso's core values of Teamwork, Hospitality, Authenticity, Creativity, and Integrity.
Requirements:
  • Restaurant experience is a plus.
  • Outstanding and professional verbal and written skills, with strong ability to multi-task.
  • Positive attitude and ability to work well under pressure.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
  • Willing to follow instructions and ask questions for clarification, if needed.
  • Understand or experience in operating a POS system or Host System (OpenTable or similar).
  • Ability to lead by example, inspire, and motivate team spirit and effectively present information in one-on-one settings and/or small group situations.
  • Must be dependable and reliable. Self-motivated and self-initiated to ensure the restaurant is clean and presentable to guests.
  • Experience working in a multi-cultural environment.
  • Ability and willingness to work flexible hours, including weekends and holidays.
  • Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver through the restaurant with limited space.
Work Environment:

This job operates in a fun yet professional restaurant environment. This role routinely moves inside and outside of the kitchen and operates tools such as trays, glassware, plates, and other restaurant equipment. Hosts will occasionally ascend/descend a ladder to reach overhead items, if needed. Hosts will frequently communicate with staff, guests, and other team members; must be able to exchange accurate and factual information in all cases. Hosts should be able to detect fires, spills, and other safety-related issues and immediately notify management.

Physical Demands:

The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The team member is required to frequently stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Team members must be able to distinguish between sweet, savory, and other food flavors. Team members will work in an indoor and outdoor environment, which might be hot, humid, and wet. Be able to reach, bend, and frequently lift/move up to 50 pounds. Be able to work in a standing position for long periods of time.