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Security Operations Officer

2 months ago

Fort Worth, Texas, United States AMON CARTER MUSEUM OF WESTERN ART Full time
Job Summary

We are seeking a highly skilled and experienced Security Operations Officer to join our team at the Amon Carter Museum of American Art. As a key member of our security team, you will be responsible for ensuring the safety and security of our collections, staff, visitors, and volunteers.

Key Responsibilities
  • Monitor the museum's security access, CCTV surveillance, life safety systems, and building management systems during each shift.
  • Remain alert and watchful for acts of vandalism, theft, or negligence, and ensure the safety of visitors.
  • Enforce compliance of security and emergency procedures using good judgment; treat visitors and staff with courtesy and respect while upholding museum policies.
  • Perform the functions necessary to operate the Control Room, including monitoring the CCTV system, the museum building fire and sprinkler system, radio and televised weather alerts, Gallery Attendant radio traffic, and mechanical and security system alarms.
  • Dispatch personnel as necessary and coordinate responses by interacting with service vendors and emergency service personnel.
  • Control evacuation, when necessary, handle related security alarms, and fire suppression alarm situations.
  • Conduct incident follow-up evaluations to review and improve on ways to address difficult situations according to Museum policy.
  • Immediately report all suspicious situations and/or persons, accidents, injuries, and/or hazardous conditions to the Head of Security and/or Security Supervisor(s).
  • Complete accurate written reports on fire and safety hazards, theft, and other incidents for the security department to address.
  • Accurately complete the Control Room logs and records each shift; verify by signature.
  • Monitor and administer radio communications equipment for the Security department, including all radio communications with Gallery Attendants.
  • Respond appropriately to museum and outside law enforcement or fire/disaster officials as necessary.
  • Monitor the building for water leaks, sub-basement flooding, physical problems, and safety hazards, report according to departmental procedures.
  • Maintain confidentiality.
Requirements
  • Willing to take physical exam and successfully complete, drug, alcohol, and background screens prior to employment.
  • Maintain appropriate physical conditioning to complete assigned Life Safety duties.
  • Lift and carry two twenty-five-pound fire extinguishers up four flights of stairs, and then operate one correctly.
  • Good physical stamina; able to stand or patrol for twelve hours with periodic breaks.
  • 20/20 vision or vision corrected.
  • Hear normal conversation; prosthetic acceptable.
  • Climb steep stairs and ladders.
  • Neat, clean, professional appearance.
Qualifications
  • Must be able to understand and follow chain of command.
  • Ability to transmit clear messages via radio, intercom, and telephone.
  • High school graduate or equivalent.
  • Minimum of two years commissioned (Level 3 or greater) security experience; knowledge and experience in operating CCTV, access control, and/or building management computer systems required.
  • Strong communication skills and ability to interact effectively with a wide range of museum members, visitors, volunteers, and staff.
  • Proven customer service skills a must.
  • Current DPS Level 3 Security Commission or Law Enforcement experience is required.
  • Must be able to read, write, and understand written and spoken English in order to maintain safety and security within the museum.
  • Experience with electronic fire and monitoring systems preferred.
  • Proficient with computers, including MS Office software.
  • Responsible able to take initiative, exercise good judgment, and follow instructions.