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Assistant General Manager
2 months ago
Campus Life & Style is a leading provider of resident experiences and workplace environments. Our mission is to create value through building a world-class team of passionate individuals, a commitment to a positive company culture, and delivering groundbreaking style and design.
Job SummaryWe are seeking a highly motivated and experienced Assistant General Manager to join our team. The successful candidate will be responsible for providing leadership and support to our community, ensuring a high level of employee and resident engagement.
Key Responsibilities- Provide leadership and direction to the community, setting a Service Excellence standard and inspiring teams to achieve it.
- Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
- Assist the General Manager with staff development, coaching, and leadership, ensuring exceptional team members are developed and retained.
- Coordinate and supervise activities of contracted services, including pest control, trash collection, landscaping, snow removal, and major repair contractors.
- Prepare and respond to community aspects, including market analysis, physical condition, policies, procedures, and onsite emergencies.
- Deliver legal and resident notices, and file evictions in compliance with current policy and local ordinances.
- Manage resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documentation.
- Oversee facilities, ensuring a safe experience for employees, residents, and guests, and maintaining curb appeal, common areas, and preventative maintenance.
- Coordinate work orders with staff or vendors, ensuring requests are met on time, necessary communication is sent to residents, and customer satisfaction remains high.
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Perform lease processing and administration, ensuring accuracy of property management software, and regular audits of property management software and leases.
- Oversee collections efforts, keeping delinquencies under 2% of income, and achieving the highest possible net operating income (NOI) through effective cost control, revenue improvement efforts, and budget management.
- Assist the General Manager in overseeing monthly reports, budget targets, and variance reports.
- Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
- Manage customer sales interactions, both personally and through directing team members, in alignment with company standards.
- Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
- Provide expert direction on sales and revenue goals, partnering with the Centralized Sales Team, and leading other team members to achieve them.
- Assist with attracting candidates, hiring new team members, and improving employee retention.
- Bachelor's degree or 1 year of experience in the student/multi-family housing industry, or equivalent combination of education and experience.
- Proficiency in Microsoft Outlook, Word, and Excel, and Property Management software (Entrata).
- Working knowledge of market rate and LIHTC programs, and Fair Housing Laws and EEO Laws.
- Entrepreneurial mindset, creative problem-solving, and a personal drive to be the best.
- Strong skills in hiring and staff development, budgeting, and marketing planning, scheduling, and managing operations.
- A competitive salary and benefits package.
- A fun and flexible work environment.
- Opportunities for growth and advancement.
- A commitment to a positive company culture.
