Account Associate

2 weeks ago

Perham, Minnesota, United States State Farm Insurance Full time

Job Summary: As a key member of our team at State Farm Insurance, you will play a vital role in providing exceptional customer service and support. Your primary responsibility will be to assist customers with their insurance needs, ensuring they receive accurate and timely information.

Key Responsibilities:

  • Process policy changes and updates in our system to ensure seamless customer experiences.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims, providing professional and efficient support.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.

Requirements: To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as a strong understanding of insurance products and industry trends.

About Us: State Farm Insurance is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and supporting the communities we serve.

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