Principal Customer Engineer
21 hours ago
Enfabrica is seeking a highly skilled Principal Customer Engineer to join our team. As a key member of our customer-facing team, you will be responsible for providing technical support and guidance to our customers, ensuring their success with our products and solutions.
Key Responsibilities- Provide technical pre-sales support to customers, including presenting Enfabrica products and solutions, gathering customer requirements and expectations, and developing supporting engineering collateral.
- Architect and deploy scalable solutions, working closely with Enfabrica and customer engineering teams.
- Provide post-deployment support, including troubleshooting and performance tuning of large-scale DC/HPC/AI/ML cluster deployments.
- Collaborate with customers to understand their technical needs and develop solutions that meet their requirements.
- Stay up-to-date with the latest advancements in data center and AI/ML/HPC networking technologies, and apply this knowledge to drive customer success.
- Fluency in Data Center and AI/ML/HPC networking technologies.
- Knowledge of RDMA technologies and architectures.
- Experience in bring up, troubleshooting, and performance tuning of large-scale DC/HPC/AI/ML cluster deployments.
- Good understanding of NIC and switch architectures.
- Experience with kernel and user-space networking software stacks.
- Proficiency in C/C++, Python, and AI/ML frameworks (PyTorch, TensorFlow, etc.).
- Familiarity with collective communication libraries (NCCL/RCCL).
- Ability to operate at the ASIC, system, and application levels.
- Self-starter with good technical judgment, able to drive next actions and customer outcomes with minimal guidance.
- Excellent verbal and written communication skills, able to speak confidently in front of small and large audiences.
- Ability to create customer-facing documents, debug, and monitoring tools.
- At least 3 years of ASIC/Software/system development experience and at least 5 years of customer-facing experience.
- Ability to travel to customer locations on a periodic basis.
Enfabrica is a well-funded and rapidly growing startup in the data center network infrastructure hardware/software co-design space. We are passionate about solving critical I/O bottlenecks in the next generation of distributed AI and accelerated computing systems. Join us and help build a game-changing product and company.
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