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Customer Service Specialist

2 months ago

Waynesboro, Pennsylvania, United States Buchanan Auto Park Full time

As a Customer Service Specialist, you will be the cornerstone of our clients' experience in the service area. Acting as the initial point of contact, you will possess a thorough understanding of our product offerings, inventory requirements, technician scheduling, and exceptional customer service. From welcoming vehicle owners at the service entrance to elucidating the repair process, our Customer Service Specialists are dedicated professionals who take pleasure in assisting others. We encourage individuals with backgrounds in customer service, retail, hospitality, or the restaurant industry to apply, even if they are new to the automotive sector.

At Buchanan Auto Park, our knowledgeable and skilled sales and service personnel share a common objective - ensuring that every individual who visits us departs with the sentiment that Buchanan truly stands out. If you seek a chance to join a rapidly expanding, family-owned dealership, Buchanan Auto Park is the place for you. We are continuously on the lookout for qualified individuals to enhance our sales and service teams to manage the increasing workload.

At Buchanan Auto Park, we are committed to transforming every customer into a lifelong patron. Content employees lead to satisfied customers, and we recognize those who are prepared to work diligently and remain motivated. We believe our workforce is our most valuable asset, and we treat all employees with dignity and appreciation for their contributions. We prioritize ongoing training and reward exceptional performance through bonus and commission structures.

What We Provide

  • Medical and Dental Benefits
  • 401K Retirement Plan
  • Paid Time Off and Vacation
  • Opportunities for Advancement
  • Comprehensive Training Programs
  • Employee Vehicle Purchase Discounts
  • Family-Owned and Operated Environment
  • Long-Term Job Stability
  • Health and Wellness Initiatives
  • Flexible Work Schedules
  • Complimentary Saturday Lunches
  • Discounts on Products and Services
Key Responsibilities
  • Manage the flow of the service area, ensuring customers receive prompt, courteous, and effective assistance.
  • Take ownership of the customer experience by executing additional tasks that help the dealership leave a positive impression.
  • Provide concierge-level support for all customer inquiries, whether via phone or in person, to ensure no customer is overlooked.
  • Ensure that the daily inventory of technicians' time is consistently allocated to service customers.
  • Efficiently distribute work among technicians.
Required Qualifications
  • Organized and approachable demeanor.
  • Proven ability to manage and lead others.
  • Strong time management capabilities.
  • Excellent communication skills with customers.
  • Professional and well-groomed appearance.
  • Clean driving record.
  • Willingness to undergo a pre-employment background check and drug screening.