Insurance Customer Service Professional

3 weeks ago


San Gabriel, California, United States Hoya Insurance Agency Inc Full time
Job Description

We are seeking a highly skilled Insurance Customer Service Representative to join our team at Hoya Insurance Agency Inc.

The successful candidate will be the first point of contact for customers, resolving issues and requests in a timely and professional manner.

Key Responsibilities:

  • Assist with customer inquiries via phone, email, or fax
  • Greet customers for will call/pick up
  • Create new sales orders from customer purchase orders via phone, email, or fax
  • Establish quality working relationships with various customers
  • Follow up with customer inquiries
  • Data Entry
  • All other duties as assigned

Requirements:

  • 1+ year experience in customer support role
  • Proficiency in Microsoft Office and Google Applications
  • Strong problem-solving skills and proactive approach to finding solutions
  • Excellent communication skills – verbal and written
  • Able to handle stressful situations (i.e. customer complaints, paperwork)
  • Strong customer service skills via phone (active listening, tone of voice, word choice)
  • Able to adapt/respond to different types of situations and characters
  • Able to multi-task, prioritize, and manage time effectively
  • Good with numbers and data entry
  • Detail Oriented
  • Bilingual - Spanish and English speaking or Chinese and English speaking

What We Offer:

  • Competitive salary: $14.50 ~ 25.00 per hour
  • Full-time or part-time schedule: Monday to Friday
  • Opportunities for growth and development within the company

About Us:

Hoya Insurance Agency Inc is a leading insurance agency that values its customers and employees alike. We are committed to providing exceptional service and support to our clients.



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