Administrative Specialist
1 week ago
**Overview of Zara Pham - State Farm Agent**
Zara Pham - State Farm Agent is a dynamic insurance agency seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a key member of our team, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position.
With a focus on providing exceptional customer service, we are committed to helping our customers achieve their goals. Our team is dedicated to delivering top-notch service and support, ensuring our customers feel valued and supported every step of the way.
We are looking for a motivated professional who thrives in a fast-paced environment and is passionate about building strong relationships with our customers.
**Key Responsibilities:**
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
**Requirements and Qualifications:**
- Dedicated to customer service.
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Able to obtain Property and Casualty License.
- Able to obtain a Life/Health License.
- Able to achieve mutually agreed upon marketing goals.
- Interested in marketing products and services based on customer needs.
**Salary and Benefits:**
- $60,000 per year, plus commission/bonus.
- Paid time off (vacation and personal/sick days).
- Health benefits.
- Profit sharing.
- Growth potential/Opportunity for advancement within my office.
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