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Member Services Specialist II
2 months ago
About Us:
As a leader in community service and personal development, the YMCA of Metro Atlanta stands as a cornerstone in the Atlanta area, dedicated to fostering education, wellness, and youth growth. We invite you to become part of our mission to enhance lives and strengthen communities throughout the region.
Position Overview:
Under the guidance of the Membership Director, the Membership Service Representative II plays a crucial role in delivering exceptional service within the Member Service department. This position prioritizes member satisfaction, program knowledge, and effective communication with both members and staff.
Key Responsibilities:
- Deliver outstanding service to members, guests, and program participants, both in-person and via phone, to promote member retention.
- Welcome members warmly as they arrive and depart from the facility.
- Engage with prospective members and program participants, providing tours and information.
- Support membership operations through the sale of memberships and program offerings.
- Develop a comprehensive understanding of programs to address inquiries from members and prospective members effectively.
- Foster strong relationships with members, volunteers, and community partners.
- Address and resolve membership-related concerns, escalating unusual situations to the supervisor.
- Maintain certifications in CPR/AED, Blood-borne Pathogens, and emergency procedures.
- Adhere to all policies and procedures outlined in the training manual and implement new policies as required.
- Communicate positively with members, guests, and volunteers, providing assistance as necessary.
- Contribute to the annual branch campaign, achieving individual and team objectives.
- Complete all required training sessions and apply learned principles in daily tasks.
- Proficient in MS Office Suite.
- Ability to manage multiple tasks, work independently, and demonstrate effective time management skills.
- Willingness to complete Point of Sale training successfully.
- Commitment to maintaining member privacy and confidentiality.
- Strong interpersonal skills to communicate effectively with peers, staff, and volunteers.
- Ability to build and maintain relationships with staff, members, volunteers, and the community.
- At least one year of experience in customer service, whether through paid or volunteer work.
- Familiarity with SPIRIT training.
- Previous experience with YMCA or non-profit organizations.
This position requires passing a pre-employment background check, including a criminal record check and drug screening. Candidates must be legally eligible to work in the US without sponsorship. The YMCA of Metropolitan Atlanta is committed to a diverse workforce and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
