Customer Service Representative

3 weeks ago


Starke, United States Titan's Auto Group Full time
Job Title: Receptionist

We are seeking a highly organized and customer-focused Receptionist to join our dynamic team at Titans Auto Group.

Job Summary:

The Receptionist will be the first point of contact for our customers, providing a professional and welcoming experience. This role requires excellent communication skills, attention to detail, and the ability to work well with various departments to meet customer needs.

Key Responsibilities:
  • Greet all customers, vendors, and visitors, directing them to the appropriate department (Sales, Service, etc.).
  • Answer dealership phones professionally and route calls accurately, ensuring timely follow-up for "on hold" calls.
  • Process payments for Sales, Parts, and Service tickets as a backup to the cashier.
  • Set up Service appointments and provide cashier relief when necessary.
  • Follow all dealership procedures and meet productivity expectations set by the department manager.
  • Maintain accurate and balanced deposit envelopes, including balancing cash drawers.
Requirements:
  • Knowledge of payment methods such as checks, credit cards, and money orders.
  • Familiarity with mail/package services (USPS, FedEx).
  • Strong communication skills and a professional demeanor.
  • Ability to work effectively with various departments to meet customers' needs.
  • Ability to work scheduled hours, including overtime and weekends when needed.
  • Excellent attendance and reliability.
Work Environment:
  • Office setting, working closely with team members.
  • Primarily a seated position with extended periods of desk work.


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