Veterinary Care Coordinator

2 hours ago


Trenton, New Jersey, United States Lap of Love Full time
Empathetic Veterinary Care Coordinator Needed

Lap of Love, a renowned provider of end-of-life care for pets, is seeking a skilled Veterinary Care Coordinator to join our team. As a Veterinary Care Coordinator, you will work remotely and play a crucial role in delivering exceptional customer service to pet families in need of our services.

Key Responsibilities:

  • Engage with pet families to provide top-notch customer service and support
  • Handle a high volume of customer service calls efficiently from a remote setting, ensuring timely and effective communication
  • Display reliability, adaptability, and ownership in adhering to schedules and meeting productivity targets
  • Accurately record pet's medical details and schedule appointments effectively, ensuring seamless coordination with veterinarians
  • Meet quality and performance targets, striving to exceed expectations in assisting pet families and veterinarians
  • Conduct emotional conversations with empathy and composure, providing comfort and support to pet families during challenging times
  • Ensure punctuality and meet all performance requirements, maintaining exceptional customer service standards

About Lap of Love:

Lap of Love is dedicated to providing compassionate end-of-life care for pets, supporting pet families through difficult times. As a Veterinary Care Coordinator, you will be part of a team that makes a meaningful difference in the lives of pets and their families.



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