Patient Access Coordinator

3 weeks ago


Adel, United States Tift Regional Health System Full time
{"title": "Patient Access Specialist", "description": "Job Summary

As a Patient Access Specialist at Tift Regional Health System, you will be the first point of contact for patients entering the facility or scheduling appointments. Your role will involve scheduling physician-ordered exams, obtaining pre-certification/prior-authorization, collecting patient responsibilities, and registering patients system-wide.

Key Responsibilities
  • Obtain and verify patient demographics, guarantor, and insurance information for new or established patients.
  • Create patient/case records in the ADT registration system in accordance with established policy and procedures.
  • Answer telephones and transfer calls to appropriate personnel and departments.
  • Schedule outpatient hospital exams system-wide as ordered by physicians.
  • Analyze insurance information to determine pre-certification and/or pre-authorization requirements.
  • Contact insurance carriers and patients/providers offices to obtain pre-certification and pre-authorization numbers.
  • Ensure patient records are updated with accurate information and insurance records reflect all appropriate insurance.
  • Collect deductibles and co-payments in accordance with insurance benefits and departmental policy.
  • Provide excellent customer service to internal and external customers.
  • Provide cost estimates for patients to ensure compliance with the Good Faith Estimate Act.
Requirements
  • High School Diploma or GED.
  • One year of applicable medical office/hospital-based customer service experience preferred.
  • CHAA certification preferred.
About Us

Tift Regional Health System is an Equal Opportunity Employer.

", "lang_code": "en-US"}

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