Fitness Director- St Albans
3 weeks ago
Job Title: Member Experience Coordinator
About the Role: We are seeking a highly motivated individual to fill our Member Experience Manager position. As a key member of our team, you will work in a fun, upbeat atmosphere where you'll have the opportunity to improve people's lives through health and fitness.
Responsibilities:
- Conducting fitness consultations with members to determine their goals and needs
- Ensuring ongoing touchpoints for all members to provide them with the guidance and support they need to achieve their health and fitness goals
- Selling personal training sessions and coaching programs to members
- Overseeing all coaching programs and training services offered by the club
- Leading the personal training team and providing them with the necessary tools and support to succeed
- Providing complimentary coaching to members as needed to ensure they reach their goals
- Maintaining high levels of member retention through regular communication and follow-up
- Assisting with the upkeep of the club and participating in community-sponsored events to promote the club
Qualifications:
- Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals
- Customer service experience and a passion for helping others
- Sales experience and a strong ability to build relationships with members
Salary: The estimated salary for this role is £28,000 - £35,000 per annum, depending on experience. This includes a base pay and commission based on sales and performance.
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