Freight Forwarder Customer Service Specialist

4 days ago


Anchorage, Alaska, United States Ottimo Resources Full time

Ottimo Resources is a leading freight forwarder seeking a skilled Freight Forwarder Customer Service Specialist to join their operations team in Anchorage, Alaska. This full-time role offers opportunities for overtime and regular work hours.

  • The ideal candidate will provide exceptional customer service via email and phone, promoting a customer-friendly atmosphere and maintaining good communication with drivers, warehouse staff, and customers.
  • Responsibilities include:
  • Providing excellent customer service
  • Basic computer skills, including Microsoft Office, email, and web browsing
  • Managing multiple phone lines
  • Proficient in geography to determine best forwarding routes
  • Data Entry
  • Ensuring timely movement of cargo from origin to destination
  • Performing additional duties as needed

Estimated salary range: $55,000 - $65,000 per year. Requirements include 1-2 years of experience in logistics and customer service, exceptional time management, and multitasking capabilities, dependability, reliability, and a strong work ethic. A degree in logistics or related field is preferred but not required.



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