Rural King Firearms Specialist
3 weeks ago
Company Overview
">Rural King Farm and Home Store strives to be a leader in providing exceptional service and support to our rural communities. As a Firearms Sales Associate, you will play a crucial role in helping us achieve this goal.
">Job Description
">This position involves working as part of a team to provide exceptional customer service and expertise in firearms and related accessories. Key responsibilities include:
">• Greet customers with a warm and friendly demeanor, creating a welcoming atmosphere and setting the tone for a positive shopping experience.
">• Engage customers in meaningful conversations to understand their specific needs, preferences, and budget constraints using our customer engagement model.
">• Provide expert guidance and unbiased product recommendations to customers based on individual requirements.
">• Assist customers in selecting appropriate ammunition, accessories, and related products.
">• Maintain an organized and visually appealing firearms display area, ensuring products are accurately labeled and priced.
">• Process transactions accurately and efficiently, handling payments and necessary documentation.
">• Stay updated on current firearm trends, models, and industry news to provide informed recommendations.
">• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.
">• Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
">• Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.
">• Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
">• Promote exclusive offers, RK Firearms Plus Protection Plan (RKFPPP), and awareness of the store loyalty program.
">• Process special orders, operate the POS register, and resolve return issues as needed.
">• Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean, safe, and attractive sales floor during periods when not assisting customers.
">• Participate in cross-training for flexibility in various departments and responsibilities.
">• Actively participate in learning initiatives offered such as training programs and workshops.
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