Medical Clinic Operations Coordinator
18 hours ago
Medical Clinic Operations Coordinator
About the Role:We are seeking a highly organized and motivated Medical Clinic Operations Coordinator to join our team at Gather Health. As a key member of our clinic operations, you will be responsible for providing exceptional patient care and ensuring the smooth day-to-day operations of our primary care clinic.
Responsibilities:- Welcome patients and communicate their arrival to the relevant care-team members.
- Handle incoming calls and messages, addressing or triaging requests such as appointment scheduling, form completion, medication refills, etc.
- Initiate outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking.
- Sort and triage incoming mail and faxes, including scanning and e-filing documents.
- Provide information and facilitate office tours for patients interested in joining our practice.
- Assist the Practice Operations Manager with administrative tasks, such as ordering supplies, scheduling, etc.
- Verify patient insurance via phone or online and collect applicable copays for services.
- Assist with scheduling follow-up appointments and referral appointments.
- Assist with scheduling transportation for our patients.
- Prepare and submit accurate insurance claims within the required timeframes.
- Resolve claims issues with third-party insurance carriers and facilitate requested information in a timely fashion.
- High school diploma or G.E.D.
- Minimum of two years of experience working a front desk function in a medical clinic.
- Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person.
- Experience with basic office tools such as email, Outlook calendar, etc.
- Strong verbal, written, and reading comprehension skills in English.
- Ability to work physically in a clinic 8am to 5pm Monday through Friday.
- Ability to work for any employer in the United States.
- Bilingual Vietnamese & English.
$45,000 per year
Why Gather Health?We are a mission-based organization passionate about changing the way seniors experience primary care. Our business model is unique and on the cutting edge of the primary care industry. We offer competitive pay and benefits, including paid time off, medical insurance coverage, short and long-term disability insurance, and more.
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