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Retail Operations Manager Trainee

2 months ago

Aurora Colorado, United States GNC Full time

Job Overview:
As a Retail Operations Manager Trainee, you will be immersed in the comprehensive management of a retail establishment, guided by the Store Manager or District Manager. This role is designed to equip you with the essential skills and knowledge necessary for effective store management.

Key Responsibilities:
- Deliver an outstanding customer service experience across all interaction channels by adhering to GNC's established sales techniques; consistently meet or surpass corporate goals and performance metrics.
- Promote GNC's loyalty initiatives and customer engagement strategies.
- Analyze sales trends and product demand, providing insights to the Store Manager.
- Foster community relations and customer loyalty through innovative outreach programs.
- Stay informed on product assortments by reviewing merchandising bulletins and addressing customer inquiries with company-approved information.
- Lead and motivate the store team under the Store Manager's direction; communicate sales objectives and enhance team performance through constructive feedback and succession planning.
- Engage with training materials to gain a thorough understanding of product offerings and customer service protocols.
- Safeguard company assets and mitigate risks associated with conflicts of interest.
- Collaborate with the Store Manager to resolve escalated customer service issues and oversee loss prevention efforts.
- Maintain a clean and organized store environment.
- Execute all register operations, including daily transactions and bank deposits, in accordance with company policies.

Independent Responsibilities:
- Lead staffing and training initiatives.
- Manage employee schedules within budgetary constraints to ensure optimal store coverage.
- Oversee the hiring, training, and disciplinary processes for staff.
- Implement visual merchandising standards and ensure compliance with GNC's presentation guidelines.
- Manage inventory according to GNC's protocols, ensuring timely receipt and shelving of merchandise to enhance the customer experience.
- Adhere to quality control measures for stock management, including product rotation and maintenance inspections.

Compliance and Operations:
- Ensure adherence to all operational policies and execute omni-channel initiatives effectively.

Supervisory Duties:
- Responsible for overseeing a team of employees, ensuring effective management and performance.

Physical Requirements:
- Regularly required to stand, walk, sit, and use hands for various tasks. Ability to lift and/or move up to 50 pounds is necessary. Vision requirements include close, distance, and color vision, along with depth perception.

Work Environment:
- The noise level in the work environment is typically low to moderate.

Reasonable accommodations may be made to enable individuals to perform essential functions.