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Ambulatory Oncology Network Receptionist
2 months ago
We are seeking a highly skilled and compassionate Ambulatory Oncology Network Receptionist to join our team at Yale New Haven Health. As a key member of our patient care team, you will be responsible for providing exceptional customer service and ensuring seamless communication between patients, providers, and staff.
Key Responsibilities- Answer and route inbound calls in a timely and accurate manner, utilizing scripted call screening questions and judgment to determine the urgency of calls.
- Initiate telephone encounters in the Epic system, routing calls to appropriate clinicians or inbasket pools in accordance with Smilow Telephone Triage guidelines.
- Refer patient calls for appointment scheduling, including treatment scheduling or cancellation requests, to clinical staff.
- Perform miscellaneous job-related duties as assigned, including maintaining current contact lists and proficiency in operating the telephone system, paging, and call transfer.
- Graduation from high school, including or supplemented by secretarial training courses.
- One to two years of secretarial or business-related experience involving public contact, preferably in a patient care environment.
- Excellent communication skills, good typing and data entry skills, and proficiency in word processing and computer systems.
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
