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Receptionist for Sports Facility

2 months ago

Bettendorf, Iowa, United States TBK Bank Sports Complex Full time
Job Overview

TBK Bank Sports Complex is seeking part-time Front Desk Receptionists to represent our facility. This role is essential in creating a welcoming atmosphere and requires a positive and professional demeanor at all times. The Front Desk Receptionist will provide essential administrative assistance to the Sports Office and other staff members, acting as a key information resource throughout the complex.

Position Details:

2 openings available, with shifts ranging from 5 to 6 hours per day, scheduled between 7 AM and 10 PM, including weekends.

Key Responsibilities:

  • Welcome all visitors and direct them appropriately within the facility.
  • Check in members and guests for Open Play, ensuring all necessary documentation is on file.
  • Handle incoming calls from customers and internal personnel.
  • Manage cash transactions and operate the cash register.
  • Process payments for rentals and have a clear understanding of the rental procedures.
  • Organize and file invoices, receipts, and register reports accurately.
  • Respond to inquiries from guests, members, and employees regarding facility schedules.
  • Collect, scan, and maintain participant waivers in an organized manner.
  • Ensure the front office area is clean and orderly.
  • Communicate important information to the relevant parties (e.g., Sports Staff, CFO).
  • Understand and convey complex rules to individuals checking in.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent is required.
  • Applicants must be at least 16 years old.
  • Prior experience in a receptionist or administrative role is preferred.
  • Ability to sit at a desk and work on a computer for extended periods.
  • Basic proficiency in computer skills is necessary.
  • Willingness to work evenings and weekends is essential.

Desired Attributes and Skills:

  • Team-oriented with the ability to collaborate across various levels of management and staff.
  • Strong judgment and decision-making skills, with the ability to assess situations appropriately.
  • Exceptional customer service skills to ensure a positive experience for guests and members.
  • Effective communication skills, both verbal and written, to convey information clearly.
  • Problem sensitivity, with the ability to identify potential issues and propose solutions.
  • Adaptability to implement new policies and procedures as needed.

TBK Bank Sports and Entertainment Complex is committed to fostering an inclusive environment and promoting equal opportunity in all hiring and employment practices. We strive to prevent discrimination and harassment based on various protected characteristics and are dedicated to creating a respectful and equitable atmosphere for all.