IT Service Management Solutions Engineer

2 weeks ago


Hanscom Air Force Base, United States Peraton Full time
Job Overview:
We are looking for a highly skilled BMC Remedy Engineer to join our team at Peraton. As a key member of our Information Technology function, you will be responsible for integrating BMC Remedy ITSM 20.02 or above into our daily functions.

The successful candidate will have a strong background in BMC Remedy development and administration, as well as enterprise ITSM management experience. They must also possess an active DoD Secret Clearance and have a minimum of 12 years of experience with a BS/BA, 10 years with an MS/MA, or 7 years with a Ph.D.

In this role, you will work closely with our team to analyze business requirements, code modifications or new programs, create documentation, test and maintain applications, infrastructure, and information systems, including database management systems.

This is a challenging and rewarding opportunity to advance your career as a BMC Remedy expert and contribute to the success of our company.

Key Responsibilities:
  • Integrate BMC Remedy ITSM 20.02 or above into daily functions.
  • Analyze business requirements and make recommendations to Enterprise ITSM management.
  • Develop and execute project plans based on determinations.
  • Provide direction on upgrade/transition to BMC Helix ITSM platform 20.02.07.
  • Develop and enhance Remedy ITSM and Patch Management workflows.

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