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Front Desk Associate
2 weeks ago
We are seeking a highly skilled Front Desk Associate to join our team at Dreamscape Hospitality.
Key Responsibilities:- Greet guests upon arrival, check them in, and provide information about hotel services and amenities.
- Handle guest check-outs, ensuring accurate billing and payment processing.
- Answer and manage incoming calls, responding to guest inquiries and providing solutions to guest issues.
- Make, modify, and cancel guest reservations as needed.
- Provide concierge services, such as recommending local attractions, restaurants, and activities.
- Maintain a tidy and organized front desk area.
- Assist with luggage handling and other guest services as required.
- Uphold the hotel's standards of quality and hospitality at all times.
- High school diploma or equivalent required; some college or hospitality training preferred.
- Previous experience in customer service, hospitality, or related field preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills; experience with hotel reservation software is a plus.
- Must be able to work flexible hours, including evenings, weekends, and holidays.
