Optician Specialist

The Optician role at VSP Vision is a dynamic position that requires a strong passion for delivering exceptional customer service and a keen eye for detail. As an Optician, you will play a vital role in helping customers find the perfect eyeglasses and contact lenses to suit their needs.

• Determine the reason for patients' visits and identify their lifestyle needs to provide personalized recommendations.
• Deliver exceptional customer service, foster customer retention, and promote outstanding patient satisfaction.
• Assist customers in selecting frames and coordinate frames with optical measurements and prescriptions.
• Recommend specific lenses, lens coatings, and frames to suit customers' needs, occupation, habits, and facial features.
• Take measurements, assist patients with adjustments, and troubleshoot and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Provide enthusiastic and concise communication to meet and exceed patient expectations and foster positive relationships with team members.
• Clean and merchandise displays daily, displaying effective merchandise at all times.
• Assist with insurance billing and processing orders.
• Document all patient communication in patient records within practice software systems.
• Work on special projects, cross-train in different departments, and perform other related duties assigned or requested.

• One to two years of experience in a related field.
• Applicable state licensure or certification by a nationally-recognized optician association as an optician (if required by state).
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations and prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

The working environment is generally favorable, with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.