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Document Processing Specialist

4 weeks ago

Sacramento, California, United States Vaco Full time
Job Summary:

As a Document Processing Specialist at Vaco, you will be responsible for processing filings and document orders with state government agencies. You will work closely with internal and external customers to provide excellent service and immediate responses to inquiries.

Key Responsibilities:

Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients.
Field incoming questions or issues regarding products and services the organization provides.
Reviews and fulfills incoming requests. Contributes to customer satisfaction and organization success.
Participates in department-wide process improvement programs and process best practices.
Fulfill orders for internal and external customers by scanning and processing documents.
Research legal documents. Submit and retrieve legal documents to the Secretary of State.
Research entity status. Resolve or escalate issues. Follow requests through to completion.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases quickly.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite application.

Requirements:

High School diploma or equivalent.
1 year administrative/customer service/processing/production experience.
Prefer experience in retail, hospitality, or office environment.
Experience working with a variety of software programs.
Proficient working with Microsoft Office Applications.

Preferred Experience /Knowledge:

Kodak Capture Pro - i4600 through and including 15600.
UPS CampusShip Kodak scanner knowledge.
Ability to interact with all levels of the organization.
Ability to work independently with a minimum amount of oversight while still being an integral part of a team.
Must have knowledge of a variety of computer software and spreadsheets.
Must have poise, tact and diplomacy.
Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines.
Ability to read and comprehend instructions, correspondence and memos.
Ability to work in a fast-paced, changing environment.
When needed, working overtime is required.
Employee may need to lift a maximum of 20 pounds.