Customer Service Coordinator

2 weeks ago


Romeoville, United States Penske Truck Leasing Full time
Job Summary

Penske Truck Leasing is seeking a skilled Customer Service Coordinator to join our team. As a key member of our service delivery team, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure exceptional customer service and productivity.

Key Responsibilities
  • Develop daily and weekly workforce plans to meet customer needs and maximize productivity
  • Communicate with customers regarding maintenance updates, schedule changes, and billing concerns
  • Ensure all rental units are maintained and prepared for customers
  • Coordinate with vendors to ensure quality and adherence to schedule for outside work
  • Provide exceptional customer service to ensure customer satisfaction and loyalty
  • Maintain shop productivity by optimizing the work plan and coordinating with district billing clerks
Requirements
  • 2 years of customer service experience required
  • At least 1 year of hands-on mechanical experience required
  • 2 years of supervisory experience preferred
  • High School diploma or equivalent required
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred
Working Conditions

The associate will be required to work in a fast-paced environment, move frequently, stand, walk, climb, bend, and sit for extended periods. The associate must be able to use their hands to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to see and hear in order to safely navigate the work environment.

About Penske Truck Leasing

Penske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.



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