Field Service Engineer

5 days ago

Kansas City, Missouri, United States Mevion Full time
Job Summary

Mevion Medical Systems is seeking a highly skilled Field Service Engineer to maintain technical responsibility over the Mevion Proton Therapy System. As a key member of our team, you will learn and become proficient in operating the system for various customer needs and related work functions.

Key Responsibilities
  • Operate the Proton Therapy System, including troubleshooting and post-service testing.
  • Provide exceptional customer support through on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
  • Communicate clearly with customers and Mevion employees regarding system status.
  • Work on complex clinical systems related to the Proton Therapy System, including motion control systems, CT scanners, X-ray and radiological technology devices, and robotic manipulators.
  • Ensure Proton Therapy devices perform according to specification, monitoring daily treatments and system performance, and identifying corrections or improvements.
  • Report and document all complaints and key performance indicators of the PT device.
  • Maintain equipment/systems according to the maintenance schedule.
  • Troubleshoot PTS equipment, including electrical, mechanical, and software problems.
  • Repair equipment/systems, taking necessary actions to solve problems.
  • Report and document interventions and actions undertaken, adhering to facility, RA/QA, and FDA regulations.
  • Meet key performance indicators (throughput, customer satisfaction, uptime).
  • Maintain a high degree of professional knowledge and safety consciousness, performing activities under the safest working conditions.
  • Maintain a clean working environment and behavior in line with safety and regulatory rules.
  • Maintain calibrated equipment and tooling according to specifications.
  • Maintain on-site inventory and other part management duties.
Requirements
  • Bachelor of Science or equivalent in Engineering, Physics, or related field preferred, or 4-6+ years of technical experience in the Military or equivalent.
  • Experience with radiation therapy equipment is a plus.
  • Electronic/Electrical and Mechanical ability.
  • Experience working with computer interfaces, instrumentation, and control systems.
  • Preferred experience with proton systems.
  • Strong interest in new technology and learning new systems - continuous learning curve.
  • Solid understanding of imaging systems.
  • Experience with troubleshooting and data analysis techniques is required.
  • Medical Physics experience is a plus.
Familiarity with the Following is a Plus
  • Cooling systems, cryogenics, vacuum systems, PLC's, regulation loops, drivers, sensors, electric motors, high voltage equipment, low voltage equipment, etc.
  • Mechanical system repair, maintenance, and operations of large systems.
Desired Characteristics
  • Self-starter and ability to thrive within a small team and require minimal supervision.
  • Detail-oriented with excellent follow-through.
  • Superior customer service mentality.
  • Strong commitment to teamwork and ability to contribute to a collaborative work environment.
  • Works well under pressure.
Physical and Environmental Considerations
  • Ability to sit and stand for long periods, bending, stooping, kneeling, and crouching.
  • Ascend and descend ladders and stairs at heights of up to 20 feet.
  • Ability to lift/carry/push/pull up to 50 lbs.
  • Good manual dexterity.
  • Ability to speak fluent English and hear clearly.
  • Ability to travel for weeks at a time, sometimes longer, both domestic and international.
  • Must be able to use all standard office equipment such as computer, keyboard, copier, and telephone.
  • The employee will work with hazardous material, radiation-producing equipment, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials.
  • This position involves occasional exposure to high magnetic fields and routine exposure to magnetic fields above 5 gauss.

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